Due to the high customization of each product on Ales Customs, products sold on Ales Customs are not eligible for returns or exchanges. If an item received is different from an item you ordered, and you can prove so, you will be eligible for up to 40% of your money back or an item re-do. Once you choose either option you are no longer eligible for the other.
For example, if you ask for a re-do you will not be eligible for money back.
This is solely up to Ales Customs discretion, based on proof provided.
To contact Ales Customs in regards to a purchase you are unhappy with please fill out a form on our site here.